By using our website and service you are agreeing that any purchases made through our site are final. No returns or cancellations are promised. You may inquire about a cancellation within 24 hours of placing your order, but we may deny this request for any reason. We hold the right to reserve any funds used to purchase through our site at our sole discretion.
You may return most new, unopened items within 30 days of delivery for a full refund if it meets our criteria for acceptance. We hold the right to refuse any returns or cancellations for any reason, and are not liable to process your return for any reason.
Should we accept your return request, You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order if possible.
We are not liable for anything that happens to your package or delivery after we ship it. Once it is in the process of being delivered your product is considered fulfilled on our end, and we are entitled to keep any payment receive unless otherwise agreed upon at our sole discretion.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping usually takes 4-12 days for most US customers. In peak seasons shipping and/or processing can take up to 10 days longer per event. We are not responsible for refunds or order disputes due to shipping times. If you don't receive an item within 30 days, you will receive a full refund.